For halls · Payments
Get paid when you say yes
Ask for the hire fee and the deposit in the same email that confirms the booking. The money goes straight to your hall’s own account. HallMatch never holds it.
Being paid by bank transfer is free. It takes about three minutes to set up, then we check a letter from the hall’s bank.
How it works
- You say yes. Accept the request and choose what to ask for: the hire fee, a deposit, or both. Or ask for the deposit now and the hire fee nearer the day.
- The hirer pays the hall. By bank transfer to the hall’s account, or by card if you have switched card on. They need no account with us, and they get a receipt.
- The diary shows it paid. Each booking says what has come in and what is still due. We remind the hirer before it is due, so nobody on the committee has to chase.
Deposits, without the awkward part
By bank transfer
The hirer sends the deposit with the hire fee. After the event we remind you on the day it is due back, and tell the hirer when you have returned it.
By card
Nothing is taken up front. The hirer agrees that their card can be charged for it, and it is charged only if you claim within five days after the event, once you have told them why. Otherwise the card is let go.
Where the money goes
HallMatch is never in the middle. We send the request, show the hirer where to pay, and record what the hall has received.
Checked before it is switched on
- A person reads your bank letter. No hall’s account details go on a request until we have checked a letter from its bank, usually within a working day.
- Changing the account takes 48 hours. A new letter, a code sent to you by email and a two-day wait. The old account stays in use until the new one is live.
- Only the hirer sees the details. The sort code and account number appear on that hirer’s own pay page. Everywhere else shows the last four digits.
What it costs
Bank transfer, cash or cheque
What HallMatch takes: Nothing
Deposits, returned or kept
What HallMatch takes: Nothing
Hire fee paid by card
What HallMatch takes: Nothing yet. Later, 1% of the hire fee, VAT included, never more than £3 a booking, and every hall gets 30 days’ notice before it starts.
Stripe’s own card fee
What HallMatch takes: Set and charged by Stripe, on the hall’s Stripe account
Halls with a HallMatch website
What HallMatch takes: Nothing on card, now or later
A hirer never pays a surcharge.
Questions a treasurer asks
Does HallMatch ever hold our money?
No. A bank transfer goes to the hall’s account, and a card payment to the hall’s own Stripe account.
Who gives a refund?
The hall. A card payment can be refunded from the booking. A bank transfer goes back the way it came.
What if a hirer disputes a card payment?
The dispute is the hall’s to answer in Stripe. We tell you the day it opens and when the evidence is due.
Can the treasurer see payments without running the diary?
Yes. Add them on the People page to check payments. They get the payments list, the receipts and the monthly summary, and nothing else.
Can we stop?
Yes, from Payments, at any time. You choose whether requests already sent stay open until they are settled, or are withdrawn.
Three minutes, and a letter from the bank.
Claimed your hall already? Open Payments in your dashboard. Not yet? Find it and claim it: the listing and the diary are free.