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Enquiries & replies

Accept a booking request

Confirm a requested slot in the diary and send the hirer their confirmation.

Hall managers1 min read

Where to goYour hall → Enquiries → select the request

Check the request first

  1. Open the request and check the hirer, room, date, times and guest count.
  2. Check the room’s availability message and any Held until date.
  3. If the slot works and you are ready to confirm, choose Accept.
Accept confirms this specific room and time. Use Suggest a time if the requested slot does not work.

Accept confirms this specific room and time. Use Suggest a time if the requested slot does not work.

A sample request showing Main Hall is free, Accept, Suggest a time and Decline.

Example screens: use your own hall and booking details. On a small screen, scroll within the image.

Confirm your choice

Read the Accept this request? dialog, then choose Accept. The existing hold becomes a confirmed booking and the confirmation email is queued. Use Undo during the countdown if you made a mistake.

Choose Open booking to check the diary entry. Do not add the same hire again with Book. Find the answered request under Answered in Enquiries.

The second Accept is the confirmation step. Check the room and time once more.

The second Accept is the confirmation step. Check the room and time once more.

Accept this request confirmation dialog stating the hirer, date, time and room.

Example screens: use your own hall and booking details. On a small screen, scroll within the image.

If Accept is not available

A clash or expired hold may prevent acceptance. Use the available reply controls to suggest a time or contact the hirer. Do not assume an expired hold still reserves the room.

Screenshots use an example hall and fictional details. On a phone, some navigation is under More or the arrow beside the Diary heading.

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