Hiring a hall
How a deposit on your card works
When you pay by card, the deposit is not taken. Your card is kept, and charged only if the hall claims for damage.
Your card is kept, not charged
On the pay page the deposit line reads Deposit, kept on your card. Nothing is taken for it, and nothing is pending on your statement.
Before you pay, you tick a box agreeing that the hall can charge the card for some or all of the deposit if the hall is damaged, after telling you why. The box is never ticked for you.
Would you rather not? If the hall also takes bank transfers, choose Bank transfer. The deposit is then paid now, with the hire, and comes back after your event.
After your event
The hall has five days after the event to claim. If it claims nothing, the deposit closes by itself, the card can no longer be charged, and you are emailed.
Your booking page then shows Deposit closed with the date.
If the hall claims some of it
The hall must give an amount and a reason. Only that amount is charged to your card, and your booking page shows it with the hall’s reason.
If the card is declined, you are emailed a link to pay by another card or by bank transfer.
Think the claim is wrong? Email the hall, or choose Tell HallMatch on your booking page and pick I don’t agree with what was kept.
Screenshots use an example hall and fictional details. On a phone, some navigation is under More or the arrow beside the Diary heading.