Change or cancel a booking

Change the saved details

1. Select the booking. Choose Edit for its details, or More for this booking (⋯) → Move… for its room, date or times.
2. Make the changes and check the price. For a confirmed booking, tick Email updated booking details if you want the hirer notified. Check their Email first.
3. Choose Save changes or Move booking. The result says whether the update was emailed. If the email failed, the booking is still saved.
4. If you saved without emailing, choose Email [name] on the change bar, or contact the hirer yourself. Reopen the entry to check the saved details.

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Email updated booking details uses the details and address saved by this action.

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Example screens: use your own hall and booking details. On a small screen, scroll within the image.

Cancel the booking

Agree refunds directly with the hirer; cancellation does not refund money. Releasing an enquiry’s hold does not answer the enquiry: reply under Enquiries too.

1. Open More for this booking (⋯) → Cancel booking.
2. Check the date and room. Add a Reason if useful. Leave the email box ticked to notify the hirer, or untick it if you already contacted them. The reason is included in the email.
3. Choose Cancel booking in the dialog. Read the result; use Undo during the countdown if this was a mistake. If no email was sent, contact the hirer yourself.

Cancelling just one regular session?

Open the session and choose More for this booking (⋯) → Skip a week… → Not this week → Skip [date]. Check the date first. This frees one session without ending the group and sends no email; tell the group yourself.