Refund or cancel a paid booking

Cancel a booking that has been paid for

1. Open the booking and choose More for this booking (⋯) → Cancel booking. For a booking asked to pay through HallMatch, this opens Cancel [name]’s booking.
2. Under Who’s cancelling?, choose the hirer or the hall. If the hall cancels, everything goes back.
3. Check What goes back to [name]. The amounts are filled in from your cancellation rules. Change the hire fee or the deposit if you agreed something else.
4. Choose Cancel and owe [name] [amount], or Cancel the booking when nothing is owed. The hirer is emailed. Keep the booking closes the dialog and cancels nothing.

Enlarge screenshot ↗

The amounts come from your cancellation rules. Change them if you agreed something else.

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Example screens: use your own hall and booking details. On a small screen, scroll within the image.

Return what is owed

1. The booking’s status line now ends [amount] to return. It stays under Needs you until it is marked.
2. Send the money from the hall’s bank account.
3. Open the booking and choose I’ve returned [amount]. In Diary → Payments, the row’s button is Mark returned.
4. For money paid by card, choose Refund beside the card on the booking, then Refund [amount] to the card. It goes back to the card it came from. Stripe keeps its own fee.

If the hirer cancels from their booking page

A hirer can cancel from their booking page until the event starts. They are shown what your rules would give back, and the hall is told.

The booking then shows the amount to return, as above.

Give money back without cancelling

To lower the price of a booking that stays in the diary, open it and choose Change the amount. If the new total is less than what has been paid, the difference shows as owed back to the hirer: return it and mark it as above.

Move… on a booking with money in works the price out again for the new time and shows the difference.