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Payments

Change the hall’s bank details

Move hirers’ payments to a different account, with a new bank letter, an emailed code and a 48-hour wait.

Hall managers2 min read

Where to goYour hall → Payments → Change bank details

Ask for the change

  1. Open Payments and choose Change bank details. The person in charge can do this, and anyone they have allowed to on People.
  2. Enter the new Account name exactly as the bank has it, the Sort code and the Account number.
  3. Under Bank statement or letter, choose Add the statement or letter and pick a recent one for the new account.
  4. Tick I’m allowed to change where [hall] takes payments and choose Email me a code to confirm.
  5. Under Confirm it’s you, type The 6-digit code from your email and choose Confirm the change. The code works for an hour. Send it again sends a new one.
Hirers keep paying the old account until the 48 hours are up and the new letter is checked.

Hirers keep paying the old account until the 48 hours are up and the new letter is checked.

The Change where hirers pay form with the new account name, sort code and account number, a statement uploaded, the For safety, this starts in 48 hours notice and an Email me a code to confirm button.

Example screens: use your own hall and booking details. On a small screen, scroll within the image.

During the 48 hours

The form says it before you send: For safety, this starts in 48 hours. Everyone who runs the hall, and the treasurer, is emailed at once, and any of them can stop it.

Hirers keep the old details until the new ones start. A person at HallMatch also checks the new letter first.

Home and Payments show a banner, Hirers will pay a new account, with the new account’s last four digits and when it starts. Did not expect it? Choose Stop this change on the banner or in the email.

Anyone who runs the hall sees this banner, and any of them can stop the change.

Anyone who runs the hall sees this banner, and any of them can stop the change.

A banner on Payments saying Hirers will pay a new account, with the new account’s last four digits, who changed it, when it starts and a Stop this change button.

Example screens: use your own hall and booking details. On a small screen, scroll within the image.

If it says Paused for a check

Some changes do not start on their own. A person at HallMatch looks first, usually within a working day, and may ring the person in charge. This happens when the hall has only one manager, a manager joined or was removed in the last 14 days, the change was asked for from a device not used for bank details before, or the account name does not match the hall.

The page gives the reason under Waiting for HallMatch. Hirers keep paying the old account until then.

Screenshots use an example hall and fictional details. On a phone, some navigation is under More or the arrow beside the Diary heading.

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