Hiring a hall
Pay a hall for your booking
Use the link in the hall’s email to see what is due, pay the hall directly and tell it you have paid.
Open your booking page
When a hall that takes payment through HallMatch says yes, its email has a link to your booking page. There is no sign-in: the link is yours, so keep the email.
The page shows the hall, your date, what is due and the date to pay by. While the hall is waiting for payment, it reads Held for you until [date].
If a link no longer opens a booking, open the newest email about it and use that one.
Pay by bank transfer
- If the page shows the hall’s conditions, read them and tick I agree to [hall]’s conditions.
- In your own bank’s app, send the Amount to the Account name, Sort code and Account number shown, with the reference shown. The reference is how the hall finds your payment.
- Your bank should show the same account name when you add the payee. If it shows another name, stop and contact the hall.
- Back on the page, choose I’ve sent [amount]. The hall is told to check, and you are emailed a receipt once it has.
Pay by card
If the hall takes cards, the page asks How would you like to pay? Choose Card, Apple Pay or Google Pay or Bank transfer. The price is the same either way.
Enter your card and choose the Pay button, which carries the amount. Your bank may ask you to confirm it is you. A card payment confirms the booking straight away, and your receipt is emailed.
A deposit is not taken by card. See the guide How a deposit on your card works, below.
After you have paid
The page becomes a list of steps: what you sent, the hall checking it arrived, your event, and any deposit coming back. Your receipts are on the same page under Your receipts.
If the hall takes the deposit first, the page shows the hire fee and its date, and you are emailed two weeks before it is due with how to pay.
If the hall says your payment has not arrived, the page says so. Check your bank shows it went to the right account with the right reference, then choose I’ve sent [amount] again, or pay it if it did not go.
If something is not right
For a question about the price or the booking, email the hall from the link on the page.
If you are asked to pay somewhere else, or a payment has gone astray, choose Tell HallMatch at the foot of the page. HallMatch contacts the hall and comes back to you within two working days. It never held your money, so it cannot refund it itself.
Screenshots use an example hall and fictional details. On a phone, some navigation is under More or the arrow beside the Diary heading.