Hiring a hall
Get a refund or your deposit back
How to cancel, what comes back, and what to do if a deposit is late.
Cancel your booking
- Open your booking page from the hall’s email. Until the event starts, the foot of the page asks Not booking after all? Choose Tell us. If you paid by card, the link reads Cancel, and see what comes back.
- Read What you’d get back. It is worked out from the hall’s own cancellation rules and how many days are left.
- Add a line for the hall if you like, then choose Cancel my booking. Keep my booking goes back and cancels nothing.
How the money comes back
HallMatch never holds your money, so it comes back from the hall. Money paid by bank transfer is sent from the hall’s bank account, and a card payment goes back to the card it came from.
Your booking page shows what is to come back. You are emailed when the hall marks a bank transfer as sent; a refund to a card usually shows on the card in 5 to 10 days.
Your deposit after the event
A deposit paid by bank transfer comes back after the event. Your booking page shows the date it is due by.
If the hall keeps some, you are emailed the amount and the hall’s reason, and the page shows both.
A deposit kept on a card was never taken, so there is nothing to send back.
If it has not arrived
Email the hall first. Then choose Tell HallMatch on your booking page and pick My deposit hasn’t come back, or the choice that fits. HallMatch contacts the hall and comes back to you within two working days.
HallMatch cannot refund you itself, but it can chase the hall.
Screenshots use an example hall and fictional details. On a phone, some navigation is under More or the arrow beside the Diary heading.